• Celebrate the courage of women through inspiring stories about overcoming challenges and perseverance.
• A perfect gift for any friend going through difficult times, be it for health reasons, financial challenges, job or family related.
• Inspired by the poem “Sometimes” by Mary Anne Radmacher

Courage does not always roar.
Sometimes courage is that quiet voice at the end of the day saying…
“I will try again tomorrow.”

A few years ago, Mary Anne Radmacher wrote these beautiful words to a friend who was going through some very trying times in her life. Since then, the quote has made its way around the world via the internet and has inspired over 10 million people.

Courage Does Not Always Roar was written by Bobi Seredich. It’s a highly inspirational book about ordinary women with extraordinary courage. Their incredible stories about fighting through challenges in their lives will give you goose bumps, and will provide timely shots of inspiration, when you need it most!

A short excerpt from Bobi’s introduction captures the essence of what this book is all about.

“When we think about courage, it’s usually stories of heroism that come to mind – saving someone from a fire or climbing Mount Everest. But for millions of women around the world, courage comes in a very different way. It’s a quiet voice that gives them the strength to go on for another day, sometimes in the face of seemingly insurmountable odds.

This little book shares the stories of a few of those Quiet Warriors and will hopefully inspire others to face their challenges each day, renewed with the knowledge that others have survived in similar situations.

We don’t think there’s not a woman in the world who wouldn’t love this book. It makes a treasured gift for a friend, family member, or…even for yourself!

Hardcover gift book 124 pages, 170 mm x 170 mm

This book was written to inspire your passion in life. If you think of passion as the flame that burns in the heart of every person, inspiration is the fuel that keeps that flame alive. What are you doing to rekindle the passion in your life? Learn how.

PASSION. “Experience shows that success is due less to ability than to zeal. The winner is he who gives himself to his work, body and soul.” – Charles Buxton.

This book was written to inspire your passion in life. Zig Ziglar believes passion plays a significant part in all great accomplishments. Finding and developing passion is a journey, not an event.

I believe inspiration is the fuel of passion. If you think of passion as the flame that burns white hot in the heart of every person, inspiration is the fuel that keeps that flame alive. What are you doing to continually rekindle the passion in your life? What kind of inspiration are you providing yourself that will keep you pursuing your dream?

In Creating a Life You Can’t Wait to Live, Zig will help you ignite the passion, purpose and peak performance you’ve always longed for.

Don’t miss this opportunity to learn from the master of motivation. The real-life stories and practical advice Zig gives inCreating a Life You Can’t Wait to Live will teach you how to accomplish more than you ever dreamed possible and how to embrace the quality of life you were meant to have.

Whatever your passion is, use this book to refuel and refocus your attention on your dream. Remember: it’s your job to fuel your passion, and inspiration is the fuel you need.

Hardcover Gift Book 125 pages 170 mm x 170 mm square

• 24 unforgettable true stories about individuals and companies who have “wowed” their customers and turned them into raving fans.
• Read them, have your team read them, and talk about the “lesson learned” from each story.
• Our Hope is that this book will inspire you and your team to record your own”Customer Love” stories.

If your organization’s goal is to create a lasting service culture…you’re going to love this book! It is filled with unforgettable true stories about individuals and companies who have “wowed” their customers and turned them into raving fans! We guarantee that it will get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.

• Hardcover Book 128 pages 170 mm x 170 mm

• 24 unforgettable true stories about individuals and companies who have “wowed” their customers and turned them into raving fans.
• Read them, have your team read them, and talk about the “lesson learned” from each story.
• Our Hope is that this book will inspire you and your team to record your own”Customer Love” stories.

If your organization’s goal is to create a lasting service culture…you’re going to love this book! It is filled with unforgettable true stories about individuals and companies who have “wowed” their customers and turned them into raving fans! We guarantee that it will get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.

Hardcover Book – 128 pages – 170 mm x 170 mm
DVD Run Time 2m 52s

212 Service – with DVD

Someone once said, “Life is like a game of tennis. The player who serves well seldom loses.” The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212º Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.

You may know the 212 concept for our original bestseller 212º The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212º concept, here it is in a nutshell:

At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great.

This book is written with real life examples that will have your team coming up with ideas that apply specifically to your industry.

Hardcover Gift Book 107 pages 170 mm x 170 mm square

Simple Truths of Service – with DVD

An unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. More than 5 million people have been touched by this story. Has it touched yours?

Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices
flowing on ways to create “customer enthusiasm” in your organization.

Hardcover Book 80 pages 170 mm x 170 mm Authors: Ken Blanchard and Barbara Glanz

The How of Wow!

“If you ever think customers are a pain in the butt, try to do business without them.”

In his newest book, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your organization from the pack with his 10 secrets behind world class service.

When was the last time you were “wowed” by the service you received?

Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that—secrets!

But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make “wowing” customers the rule, rather than the exception.

Hardcover gift book 91 pages, 170 mm x 170 mm Authors: John Murphy

This little book is your own personal life coach! Marcia Wieder will show you how to turn your dreams into reality. Get started today!
A great gift book to give or receive for milestones like graduation or in times of change when encouragement is needed.

Filled with real life stories, motivational quotes and wonderful photography and design – a beautiful book to rekindle your dreams.
Marcia Wieder is a gifted author, an engaging speaker, and a successful business woman. She has appeared on Oprah, the Today Show, in her own PBS TV special; and is considered one of the country’s leading authorities on how to turn dreams into realities.

This wonderful gift book is filled with memorable stories, beautiful photographs and
life-changing insights to help you find your purpose and your passion in life.

Here’s a small sampling of what to expect:
1. The Secret Inside You
2. The Dream Formula
3. Don’t Let Fear Stop You
4. Tap Into Inner Wisdom
5. Strengthen Your Weak Spot
6. The Power of Agreements
7. Seven Simple Steps to Success
8. Build Your Dream Circle

• Hardcover Book 112 pages 170 mm 170 mm  Author: Marcia Wieder

Hardcover Book 112 pages 170 mm 170 mm

This little book is your own personal life coach! Marcia Wieder will show you how to turn your dreams into reality. Get started today!
A great gift book to give or receive for milestones like graduation or in times of change when encouragement is needed.

Filled with real life stories, motivational quotes and wonderful photography and design – a beautiful book to rekindle your dreams.
Marcia Wieder is a gifted author, an engaging speaker, and a successful business woman. She has appeared on Oprah, the Today Show, in her own PBS TV special; and is considered one of the country’s leading authorities on how to turn dreams into realities.

This wonderful gift book is filled with memorable stories, beautiful photographs and
life-changing insights to help you find your purpose and your passion in life.

Here’s a small sampling of what to expect:
1. The Secret Inside You
2. The Dream Formula
3. Don’t Let Fear Stop You
4. Tap Into Inner Wisdom
5. Strengthen Your Weak Spot
6. The Power of Agreements
7. Seven Simple Steps to Success
8. Build Your Dream Circle

• Hardcover Book 112 pages 170 mm 170 mm  Author: Marcia Wieder

DVD run time: 3m:25s

Hardcover Book 112 pages 170 mm 170 mm

• “Eat That Frog!” cuts to the core of what is vital to effective time management in 21 practical steps.

• Give this book to every member of your team! Wouldn’t everyone love to learn how to manage their time better and accomplish their goals?

• An international best seller – Eat that Frog! Has sold over 500,000 copies, learn why…

There’s an old saying that says…“If the first thing you do when you wake up in the morning is eat a live frog, then nothing worse can happen for the rest of the day!” Brian Tracy says that your “frog” should be the most difficult item on your things to do list, the one where you’re most likely to procrastinate; because, if you eat that first, it’ll give you energy and momentum for the rest of the day. But, if you don’t…and let him sit there on the plate and stare at you while you do a hundred unimportant things, it can drain your energy and you won’t even know it.
In Eat That Frog!, Brian cuts to the core of what is vital to effective time management: decision, discipline and determination. In 21 practical steps, he will help you stop procrastinating and get more of the important tasks done…today!

Here is a sampling of what you’ll learn in this book:
• Set the Table
• Apply the 80/20 Rule to Everything
• Practice Creative Procrastination
• Focus on Key Result Areas
• Apply the Law of 3
• Identify Key Restraints
• Slice and Dice the Task
• Single Handle Every Task

• Hardcover Book 160 pages 170 mm x 170 mm  Author: Brian Tracey

DVD run time:1m:28s

Hardcover Book 160 pages 170 mm x 170 mm