The Secret of Great Relationships, may be the most important book you’ll ever read. The message is truly life-changing....MORE INFORMATION »
Brian Tracy said…”Eighty percent of life’s satisfaction comes from meaningful relationships.” Think about it…when you look back at the end of your life what will really matter? Five words…the quality of your relationships.
So here’s the question: If your relationships are the most important part of your life, what are you doing to make them all they can be?
The 100/0 Principle…The Secret of Great Relationships, may be the most important book you’ll ever read. The message is truly life-changing. Author Al Ritter is a management consultant who works with CEO’s, other leaders and teams, who are committed to achieving breakthrough results. Also, as a professional speaker, Al has delivered over 500 speeches, workshops and seminars.
Simply put, The 100/0 Principle is a book that can benefit anyone. It can make your marriage better and greatly improve your relationships with family members, friends, co-workers…even your boss.
Hardcover Book 96 pages 170 mm x 170 mm Authors: AI Ritter
About the Author
Al Ritter is a management consultant and professional speaker, in addition to being an author. He is founder and president of The Ritter Consulting Group, and has consulted for the past 20 years to thousands of people across many industries in both the U.S. and overseas. Al is a leadership coach who works with CEOs, other leaders and teams committed to achieving breakthrough results in their own and their organization’s performance.Before starting his own firm, Al worked for the consulting firm Accenture, where he was recognized as that firm’s resident expert in leadership, team development, culture and large scale change. Earlier, he had a noteworthy corporate career, including senior vice president for Citigroup, chief financial officer for Swift & Company, and marketing and operations positions with PepsiCo.
Al is also the author of the book Life is a Paradox, which demonstrates that the most important lessons in life, work and sports are often counter-intuitive—that is, they are not readily apparent and often conflict with our expectations.
As a professional speaker, Al speaks on leadership with businesses, associations and universities. He has delivered over 500 speeches, workshops and seminars.
Al holds an MBA from the Amos Tuck School of Dartmouth College, and played basketball and baseball for The University of Connecticut. He currently participates in triathlons.
He lives in Geneva, Illinois with his wife Barbara. They have two adult daughters.
Leaders are made. Brian Tracy shares 7 simple truths of becoming an excellent leader....MORE INFORMATION »
When you want to learn about a subject, you go to the best. In the study of leadership, there’s no one better than Brian Tracy, one of the world’s top leadership experts. Over the last 30 years, he has spoken to more than 1,000 large corporations in 62 countries and 10,000 small and medium-sized companies in more than 5,000 talks and seminars on leadership, management, personal success and business development. In The 7 Secrets of Exceptional Leadership, Brian tells us that the wonderful thing about leadership is that your ability to grow as a leader never ends. You can learn anything you need to learn to become an excellent leader in your field.
In The Seven Secrets of Exceptional Leadership, Brian shares seven timeless truths that have been discovered and rediscovered again and again over the centuries. Leaders are made, usually self-made through work on themselves, not born. Your ability to take charge, to lead, to get the best out of yourself and others, is vital to your achieving your full potential in life. In The Seven Secrets of Exceptional Leadership Brian describes the most important leadership qualities practiced by top leaders worldwide. By committing yourself to these seven “secrets” of exceptional leadership, you can achieve all your goals as a leader in every area of your life.
4 Colour – Hardcover – 112 pages 170 mm x 170 mm Square
Brian Tracy is a professional speaker, trainer, and consultant and is the chairman of Brian Tracy International, training and consulting company based in Solana Beach, California. He has been a highly successful entrepreneur and in 1981, began teaching his success principles in talks and seminars around the country. Today, his books, audio programs, and video seminars have been translated into thirty-five languages and are used in fifty-two countries. Brian has shared his ideas with more than 4 million people in forty-five countries since he began speaking professionally. He has served as a consultant and trainer for more than 1,000 corporations. He has lived and practiced every principle in this book, and has taken himself and countless thousands of other people from frustration and underachievement to prosperity and success.
It’s not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers....MORE INFORMATION »
In The 9 ½ Principles of Innovative Service, international bestselling author Chip Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises. Value-added has been the service solution for many service exemplars. But tough economic times call for a brand new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave you customers more than cheaply entertained—it leaves them awed and richly stirred. “This book has a lot of heart,” wrote world famous author Ken Blanchard. NY Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”
4 Color – Hardcover Gift Book – 112 pages 170 mm square
About The Author
A senior partner with the Chip Bell Group, Dr. Bell is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando. The 9½ Principles of Innovative Service can help you become the subject of glowing remarks from your customers via word of mouth and word of mouse (or touchpad!).
Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.
A wonderful dose of inspiration to get through tough times ...MORE INFORMATION »
The Power of Perseverance! We all have doubts, fears and dissapointments in our lives. During those times, we look for shots of inspiration and encouragement to get us through. That’s what this little book is all about!
BJ Gallagher has written 27 inspirational books and we think this one will become one of your favorites. It is about the power of perseverance to pull you through tough times. The stories, quotes, photography and BJ’s “special brand of poetry” will light your inner fire and keep you moving forward during tough times.
Hardcover Book 125 pages 170 mm x 170 mm
DISCONTINUED – LIMITED STOCK
“The Dash” poem, by Linda Ellis captures the “Simple Truths” of why we were put on this earth. ...MORE INFORMATION »
When Linda Ellis wrote her poem, The Dash, in one afternoon twelve years ago, it would change her life forever. In 239 words, she captured the “Simple Truths” of why we were put on this earth.
Since then, The Dash has been published hundreds of times in books, newspapers, magazines and company newsletters. It has also been read countless times at company meetings, graduations and funerals. In the last three years, Linda has received over one million e-mails thanking her for writing The Dash, and asking the question … Where can I get a copy?
Now you can! Simple Truths proudly presents this classic poem in a beautifully designed gift book along with nine simple truths from Mac Anderson about what we can do to make a difference with our lives. To your customers or your employees, give the gift of inspiration. It’ll be one that keeps on giving.
Hardcover Book 96 pages 170 mm x 170 mm
DVD run time: 2m:47s
Learn the importance of humor, good habits, leading with values, hiring great people and more. The keys to successful leadership are presented in an unforgettable way. ...MORE INFORMATION »
With great photography, inspirational quotes and stories to reinforce each point, Mac Anderson shares what he has learned about leadership in his 30 years as a successful entrepreneur. Mac is the founder of Simple Truths and Successories, the leader in employee motivation and recognition products. He is also the founder of McCord Travel, one of the largest travel companies in the Midwest. His accomplishments in these different industries provide some insight into his passion and leadership skills. This book will provide knowledge and inspiration to any manager in a leadership role.
Here is a sampling of the 27 chapters in this book:
• Develop a Service Attitude
• Think Change
• Aim for the Heart
• Manage Your Energy
• Reinforce Core Values
• Understand the “Soft Stuff”
• Walk a Mile in Their Shoes
• Your Customers Must Come Second
“Leadership is not something you do to people. It’s something you do with people.”...MORE INFORMATION »
“Leadership is not something you do to people. It’s something you do with people.”
~Ken Blanchard , Patricia Zigarmi, and Drea Zigarmi
The very best leaders are learners – people who are always interested in ways to enhance their own knowledge and skills. So, whether you are a new leader or have been in your leadership role for 30 years, you will benefit from this book on leadership from the best person I know to teach these valuable leadership lessons from the heart- Ken Blanchard.
Ken Blanchard calls himself, “chief spiritual officer” of his consulting company. That right there says a lot about Ken’s leadership style. I could have searched the world over, and not found a better person to write a book titled The Heart of a Leader.
Ken believes leadership should not be done purely for personal gain or goal accomplishment; it should fulfill a much higher purpose. Nothing is wrong with accomplishing goals, but when you focus solely on results, you miss the big picture. As a result, things like morale and job satisfaction will tend to fall by the wayside.
Leading at a higher level is the process of achieving worthwhile results while acting with respect, care, and fairness for the well-being of all invlolved. It’s only when you realize it’s not all about you that you begin to lead at a higher level. -an excerpt from The Heart of a Leader.
This book makes a great gift for new managers and seasoned managers to set the tone for how you envision the leaders of your company.
Hardcover Gift Book 189 pages 170 mm x 170 mm square
How can you keep ahead of your competition? The secret is in “wowing your customers.” It’s all about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. ...MORE INFORMATION »
“If you ever think customers are a pain in the butt, try to do business without them.”
In his newest book, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your organization from the pack with his 10 secrets behind world class service.
When was the last time you were “wowed” by the service you received?
Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that—secrets!
But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make “wowing” customers the rule, rather than the exception.