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The 9 1/2 Principles of Innovative Service

Author(s): Chip R. Bell

It’s not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers....MORE INFORMATION »

In The 9 ½ Principles of Innovative Service, international bestselling author Chip Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises. Value-added has been the service solution for many service exemplars. But tough economic times call for a brand new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave you customers more than cheaply entertained—it leaves them awed and richly stirred. “This book has a lot of heart,” wrote world famous author Ken Blanchard. NY Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”

4 Color – Hardcover Gift Book – 112 pages 170 mm square

About The Author

Chip BellA senior partner with the Chip Bell Group, Dr. Bell is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando. The 9½ Principles of Innovative Service can help you become the subject of glowing remarks from your customers via word of mouth and word of mouse (or touchpad!).

Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.

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The Best Way Out is Always Through

Author(s): BJ Gallagher

A wonderful dose of inspiration to get through tough times ...MORE INFORMATION »

  • Filled with original poetry by BJ Gallagher, quotes to inspire and stories of inspiration that you will want to share with your friends, family and co-workers
  • A timely message of perseverance for today’s tough times – this book is like none other in the Simple Truths library

The Power of Perseverance! We all have doubts, fears and dissapointments in our lives. During those times, we look for shots of inspiration and encouragement to get us through. That’s what this little book is all about!

BJ Gallagher has written 27 inspirational books and we think this one will become one of your favorites. It is about the power of perseverance to pull you through tough times. The stories, quotes, photography and BJ’s “special brand of poetry” will light your inner fire and keep you moving forward during tough times.

Hardcover Book 125 pages 170 mm x 170  mm


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The Dash – with DVD

Author(s): Linda Ellis & Mac Anderson

“The Dash” poem, by Linda Ellis captures the “Simple Truths” of why we were put on this earth. ...MORE INFORMATION »

  • How we spend our dash is up to us – Mac Anderson writes 9 chapters to help you reflect on your dash, and what you can do to make a difference
  • The Dash is an unforgettable gift of inspiration. Share it with friends, family and co-workers

When Linda Ellis wrote her poem, The Dash, in one afternoon twelve years ago, it would change her life forever. In 239 words, she captured the “Simple Truths” of why we were put on this earth.

Since then, The Dash has been published hundreds of times in books, newspapers, magazines and company newsletters. It has also been read countless times at company meetings, graduations and funerals. In the last three years, Linda has received over one million e-mails thanking her for writing The Dash, and asking the question … Where can I get a copy?
Now you can! Simple Truths proudly presents this classic poem in a beautifully designed gift book along with nine simple truths from Mac Anderson about what we can do to make a difference with our lives. To your customers or your employees, give the gift of inspiration. It’ll be one that keeps on giving.

Hardcover Book 96 pages 170 mm x 170 mm
DVD run time: 2m:47s

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The Essence of Leadership – with DVD

Author(s): Mac Anderson

Learn the importance of humor, good habits, leading with values, hiring great people and more. The keys to successful leadership are presented in an unforgettable way. ...MORE INFORMATION »

  • Use for your next leadership meeting or retreat. We’ve done the work for you- play the movie then have break out sessions to discuss the leadership topics most relevant to your group.

With great photography, inspirational quotes and stories to reinforce each point, Mac Anderson shares what he has learned about leadership in his 30 years as a successful entrepreneur. Mac is the founder of Simple Truths and Successories, the leader in employee motivation and recognition products. He is also the founder of McCord Travel, one of the largest travel companies in the Midwest. His accomplishments in these different industries provide some insight into his passion and leadership skills. This book will provide knowledge and inspiration to any manager in a leadership role.

Here is a sampling of the 27 chapters in this book:
• Develop a Service Attitude
• Think Change
• Aim for the Heart
• Manage Your Energy
• Reinforce Core Values
• Understand the “Soft Stuff”
• Walk a Mile in Their Shoes
• Your Customers Must Come Second

    DVD run time:2m:37s

  • Hardcover Book 126 pages 170 mm x 170 mm
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The Heart of a Leader

Author(s): Ken Blanchard

“Leadership is not something you do to people. It’s something you do with people.”...MORE INFORMATION »

“Leadership is not something you do to people. It’s something you do with people.”
~Ken Blanchard , Patricia Zigarmi, and Drea Zigarmi

The very best leaders are learners – people who are always interested in ways to enhance their own knowledge and skills. So, whether you are a new leader or have been in your leadership role for 30 years, you will benefit from this book on leadership from the best person I know to teach these valuable leadership lessons from the heart- Ken Blanchard.

Ken Blanchard calls himself, “chief spiritual officer” of his consulting company. That right there says a lot about Ken’s leadership style. I could have searched the world over, and not found a better person to write a book titled The Heart of a Leader.

Ken believes leadership should not be done purely for personal gain or goal accomplishment; it should fulfill a much higher purpose. Nothing is wrong with accomplishing goals, but when you focus solely on results, you miss the big picture. As a result, things like morale and job satisfaction will tend to fall by the wayside.

Leading at a higher level is the process of achieving worthwhile results while acting with respect, care, and fairness for the well-being of all invlolved. It’s only when you realize it’s not all about you that you begin to lead at a higher level. -an excerpt from The Heart of a Leader.

This book makes a great gift for new managers and seasoned managers to set the tone for how you envision the leaders of your company.

Hardcover Gift Book 189 pages 170 mm x 170 mm square

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The How of Wow!

Author(s): John Murphy

How can you keep ahead of your competition? The secret is in “wowing your customers.” It’s all about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. ...MORE INFORMATION »

“If you ever think customers are a pain in the butt, try to do business without them.”

In his newest book, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your organization from the pack with his 10 secrets behind world class service.

When was the last time you were “wowed” by the service you received?

Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that—secrets!

But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make “wowing” customers the rule, rather than the exception.

  • Hardcover gift book  91 pages, 170 mm x 170 mm
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The i In Team

Author(s): Michael McMillan and John J. Murphy

Missing Ingredients for Team Success. The I in Team challenges common misconceptions about teamwork and exposes the crucial ingredients missing from many of today’s teams, businesses, and organizations....MORE INFORMATION »

About the Book:

Cultivating high-performance teamwork is like growing a garden. We get out of it what we put into it.

The i in Team challenges common misperceptions about teamwork and exposes the critical ingredients missing from many of today’s teams, businesses, and organizations. In it, authors Michael McMillan and John Murphy show you how to experience a paradigm shift, transcending independent thinking and unleashing interdependent power. This book will show you how to tap the unique potential, inputs and talents of the individuals on your team, while creating more intrigue, involvement and interaction among team members.

In reading The i in Team, you’ll discover that not only is there an ’i“ in team, there are many.

Hardcover Gift Book 104 pages 170 mm x 170 mm square

About the Author:

John H. MurphyJOHN J. MURPHY is an award-winning author, speaker, and management consultant. Drawing on a diverse collection of team experiences as a corporate manager, consultant, and collegiate quarterback, John has appeared on more than four hundred radio and television stations and his work has been featured in more than fifty newspapers nationwide.

John specializes in creating high-performance team environments, teaching leadership and team development, and leading global kaizen events. He has trained thousands of “change agents” from more than fifty countries and helped some of the world’s leading organizations design and implement positive change.

John is a critically acclaimed author and sought-after speaker. Among his other books are: Zentrepreneur: Get Out of the Way and Lead—Create a Culture of Innovation and Fearlessness; Pulling Together: 10 Rules for High Performance Teams; Beyond Doubt: Four Steps to Inner Peace; Reinvent Yourself: A Lesson in Personal Leadership; Agent of Change: Leading a Cultural Revolution; Sage Leadership: Awakening the Spirit in Work; The Eight Disciplines: An Enticing Look Into Your Personality; Habits Die Hard: 10 Steps to Building Successful Habits; Leading with Passion: 10 Essentials for Inspiring Others; and The How of Wow: Secrets to World Class Service.

Michael McMillanMICHAEL McMILLIAN is an internationally renowned designer, bestselling author, creative consultant, and highly regarded public speaker. His breadth of knowledge and experience, combined with his unique insight and story-telling ability, make him a much-sought-after speaker. Michael speaks to audiences around the world on a number of topics. His presentations are original, fresh, and honest; he connects with audiences of all ages, leaving them both motivated and committed to embrace a future of endless possibilities.

Early in his career, Michael founded a visual communication firm that, according to a major publication, “attracted a client roster that read like the Who’s Who of Business.” In addition to his strategic branding and marketing communication work, Michael’s creative direction on Michael Jordan’s New York Times bestselling pictorial autobiography, Rare Air, established a new niche in retail publishing. He followed this success with several award-winning coffee-table books including Mario Andretti, The NBA at 50, and John Deere’s Genuine Value.

A critically acclaimed author, Michael’s other books include Pink Bat: Turning Problems Into Solutions; The Power of Teamwork; and Paper Airplane: A Lesson for Flying Outside the Box.

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The Little Book with 50 Big Ideas on Leadership

Author(s): Glenn Furuya

In this little book with 50 big ideas, Glenn Furuya proves that good things (and big ideas) really do come in small packages. Packaged in a quick read format perfect for busy people. ...MORE INFORMATION »

“To the Source of all wisdom, the many leaders who seek and apply this wisdom, and the positive difference they all make.” – Glenn Furuya

Glen Furuya has been digging and sifting for the most powerful leadership ideas for over 30 years. He has uncovered 50“Practical, Sticky and Transformational.” (PST)stand out ideas to share with you.

Questions throughout this book will cause you to pause and consider what type of leader you are and consider any changes that would benefit you and those around you.

Glenn Furuya is the founder, president and CEO of Leadership Works, Hawaii’s leading business development and consulting company in the areas of leadership and professional development, personal empowerment, and organizational transformation. It is an organization that has been devoted to growing people, teams and businesses for more than three decades!
Born and raised in Hilo, Hawaii, Glenn’s Eastern heritage, island upbringing and Western education form a unique three-way blend—a confluence of ideologies that is critical for success in today’s global economy.

Hardcover Gift Book 110 pages 170 mm x 170 mm square

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