Four of our best Customer Service books offered together at a saving of 20%. A ‘must have’ for any business that focuses on great customer service....MORE INFORMATION »
Customer Love by Mac Anderson
A must read for every member of your team. This book will get the creative juices flowing and inspire you and your team to create a service culture that will have you writing your own “Customer Love” stories.
The How of Wow by John Murphy
Secrets Behind WORLD CLASS SERVICE. The secret to keeping ahead of your competition is in “wowing your customers.” It’s all about creating raving fans-customers who have had consistently great experiences with your company.
The Simple Truths of Service by Ken Blanchard and Barbara Glanz
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories. Your customer service team will be bursting with new ways to make your company stand out from the crowd.
9 1/2 Principles of Innovative Service by Chip R. Bell
It’s not enough to wow your customers; winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers.
Timeless wisdom shared from great women from all over the world and all walks of life are discovered in this handsome quote book....MORE INFORMATION »
Not just a book for women, this quote book will inspire, comfort and motivate.
People love quotes! Why? Because with a quote, just a few words can capture the essence of a great idea. When you read it you think “wow”…that’s exactly how I feel; an “a-ha” moment has arrived.
This beautiful book is filled with “a-ha” moments from great women throughout history. Let’s just call it timeless wisdom that has the potential to inspire, to comfort, to persuade, to motivate…or change the way you think about life.
Included within are women from all walks of life. Their passion and persistence have advanced womanhood and the world. These are lives and words worth remembering. This wonderful book will make a treasured gift for any occasion.
Hardcover gift book
144 pages, 170 mm x 170 mm square
By Peggy Anderson
A few quotes from the book:
We have too many high sounding words, and too few actions that correspond with them.
(1744 – 1818)
You gain strength, courage and confidence by every experience in which you stop to look fear in the face…you must do the thing you think you cannot do.
(1884 – 1962)
Keep your face to the sunshine and you cannot see the shadows.
(1880 – 1968)
Memories of our lives, of our works and our deeds will continue in others.
(1913 – 2005)
Men their rights and nothing more; women their rights and nothing less.
-Susan B. Anthony
(1820 – 1906)
Pretend that every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’ Not only will you succeed in sales, you will succeed in life.
-Mary Kay Ash
(1918 – 2001)
How “Nothing” Makes Everything and Anything Possible! Whatever your background, you can choose to create the future you desire from a blank sheet of paper. The past doesn’t exist, and the future hasn’t happened yet....MORE INFORMATION »
How “Nothing” Makes Everything and Anything Possible! Whatever your background, you can choose to create the future you desire from a blank sheet of paper. The past doesn’t exist, and the future hasn’t happened yet.
About the Book:
Whatever your background, you can choose to create the future you desire from a blank sheet of paper. The past doesn’t exist, and the future hasn’t happened yet.
The three simple steps to harness The Power of Nothing will enlighten your mind, renew your spirit, and open up limitless possibilities for breakthroughs in every area of your life!
Hardcover Gift Book 112 pages 170 mm x 170 mm square
ARRIVING MID MARCH
As the youngest of seven children who learned early on how to use her imagination with handme-downs, BARBARA ZERFOSS went on to enjoy a successful marketing career. In her last role, she served for twelve years as a senior marketing executive for a multibillion-dollar global corporation. Ever the seeker of new possibilities to fulfill her purpose and transform lives, Barbara chose to leave the past behind and invented a new future that uses her marketing, writing, and strategic thinking talents.
Today, she is president of the Zerfoss Group and leads strategic visioning seminars with CEOs and their executive teams. Barbara strongly believes that there’s no genius in complexity. Using a creative approach to both business and life challenges, she unlocks minds to new possibilities and transformational insights through a simple three-step framework for success. Barbara enjoys visits with her two grown sons at her home in Davidson, North Carolina, where she lives with the man of her dreams—her husband, Dave.
7 Principles to Inspire Success. Greeting card entrepreneur Kathy Davis shares seven principles to success which can help anyone. These principles can make your journey creative, fulfilling and above all, your own....MORE INFORMATION »
About the Book:
What’s the secret to success?
America’s number one greeting card designer Kathy Davis shares seven secrets which catapulted her from creating cards in a corner of her bedroom to touching more than 100 million consumers worldwide each year. These principles can help inspire success in your life, making your journey creative, fulfilling and above all, your own.
Hardcover Gift Book 112 pages 170 mm x 170 mm square
ARRIVING MID MARCH
Embracing her lifelong dream for a career with creative freedom, KATHY DAVIS launched her company in 1990. Today, the former teacher turned artist and entrepreneur manages an extensive portfolio of more than 35,000 images and a growing staff, acting as chief visionary of the company that bears her name. She is now one of America’s leading greeting card designers.
Kathy’s vision to “Scatter Joy” permeates all aspects of her designs and is exemplified through her brand promise of “Joy through Art, Joy through Living, Joy through Giving.”
Kathy creates products that scatter joy to over 100 million consumers worldwide each year. The uplifting power of her art has created a brand retailers embrace and consumers seek out and cherish. Licensed lines in the gift, stationery, craft and home markets are proven and enduring sellers.
As a mother, wife and career woman, Kathy’s work reflects her lifestyle and the things that inspire her. Her love of nature, understanding of people and desire to give back to the world are driving forces in her creative process.
Missing Ingredients for Team Success. The I in Team challenges common misconceptions about teamwork and exposes the crucial ingredients missing from many of today’s teams, businesses, and organizations....MORE INFORMATION »
About the Book:
Cultivating high-performance teamwork is like growing a garden. We get out of it what we put into it.
The i in Team challenges common misperceptions about teamwork and exposes the critical ingredients missing from many of today’s teams, businesses, and organizations. In it, authors Michael McMillan and John Murphy show you how to experience a paradigm shift, transcending independent thinking and unleashing interdependent power. This book will show you how to tap the unique potential, inputs and talents of the individuals on your team, while creating more intrigue, involvement and interaction among team members.
In reading The i in Team, you’ll discover that not only is there an ’i“ in team, there are many.
Hardcover Gift Book 104 pages 170 mm x 170 mm square
ARRIVING MID MARCH
JOHN J. MURPHY is an award-winning author, speaker, and management consultant. Drawing on a diverse collection of team experiences as a corporate manager, consultant, and collegiate quarterback, John has appeared on more than four hundred radio and television stations and his work has been featured in more than fifty newspapers nationwide.
John specializes in creating high-performance team environments, teaching leadership and team development, and leading global kaizen events. He has trained thousands of “change agents” from more than fifty countries and helped some of the world’s leading organizations design and implement positive change.
John is a critically acclaimed author and sought-after speaker. Among his other books are: Zentrepreneur: Get Out of the Way and Lead—Create a Culture of Innovation and Fearlessness; Pulling Together: 10 Rules for High Performance Teams; Beyond Doubt: Four Steps to Inner Peace; Reinvent Yourself: A Lesson in Personal Leadership; Agent of Change: Leading a Cultural Revolution; Sage Leadership: Awakening the Spirit in Work; The Eight Disciplines: An Enticing Look Into Your Personality; Habits Die Hard: 10 Steps to Building Successful Habits; Leading with Passion: 10 Essentials for Inspiring Others; and The How of Wow: Secrets to World Class Service.
MICHAEL McMILLIAN is an internationally renowned designer, bestselling author, creative consultant, and highly regarded public speaker. His breadth of knowledge and experience, combined with his unique insight and story-telling ability, make him a much-sought-after speaker. Michael speaks to audiences around the world on a number of topics. His presentations are original, fresh, and honest; he connects with audiences of all ages, leaving them both motivated and committed to embrace a future of endless possibilities.
Early in his career, Michael founded a visual communication firm that, according to a major publication, “attracted a client roster that read like the Who’s Who of Business.” In addition to his strategic branding and marketing communication work, Michael’s creative direction on Michael Jordan’s New York Times bestselling pictorial autobiography, Rare Air, established a new niche in retail publishing. He followed this success with several award-winning coffee-table books including Mario Andretti, The NBA at 50, and John Deere’s Genuine Value.
A critically acclaimed author, Michael’s other books include Pink Bat: Turning Problems Into Solutions; The Power of Teamwork; and Paper Airplane: A Lesson for Flying Outside the Box.
Great Quotes on Leadership and Life is a collection of quotes from Stephen’s books which he found personally inspiring. In it, you can enjoy the wisdom from the ages that inspired one of the great men of our times....MORE INFORMATION »
“The key to life is not accumulation. It’s contribution.”
That quote from Stephen R. Covey described how he lived his own life. He was a legendary figure—an internationally respected leadership authority, family expert, teacher, organizational consultant and author, whose advice gave insight to millions.
Enjoy the wisdom from the ages that inspired one of the great men of our times.
Hardcover Gift Book 112 pages 170 mm x 170 mm square
About the Author:
STEPHEN R. COVEY, one of TIME magazine’s twenty-five most influential Americans, dedicated his life to demonstrating with profound yet straightforward guidance how every person can control his or her destiny. He was an internationally respected leadership authority, family expert, teacher, organizational consultant, and author. He sold over 20 million books (in 40 languages), and The 7 Habits of Highly Effective People was named one of the most influential books of the 20th century. His other bestselling books include Principle-Centered Leadership, First Things First, The 7 Habits of Highly Effective Families, The 8th Habit: From Effectiveness to Greatness, and The Leader in Me: How Schools and Parents Around the World Are Inspiring Greatness One Child at a Time. He was the cofounder of FranklinCovey, a leading global education and training firm with offices in 147 countries.
Dr. Covey was a tenured professor at the Huntsman School of Business, Utah State University, where he held the Jon M. Huntsman Presidential Chair in Leadership. He lived with his wife and family in Utah.
A great opportunity to acquire 20 titles at this very special price, together with a Desktop Presentation Box..SAVE 30%...MORE INFORMATION »
Desktop Collection in Presentation Box
SAVE 25% (Valued at R3950)
Constructed of high quality and lightweight material, you will definitely want to proudly display your inspirational collection for all to see. The top of the case is laminated with a smudge-free beautiful gold finish and the inside case is coated with a black matte finish and gold embossed lettering. The case has a small footprint of only 180 mm x 180 mm x 280 mm so you can easily keep your collection nearby on your desktop, credenza or coffee table.
With diverse titles to choose from, it’s the perfect resource for finding great quotes, inspirational stories and getting a quick shot of inspiration whenever you need one.
Select your own 20 titles with or without DVD, from our web-site from our regular sized books, 170 mm x 170 mm to ensure they fit into your Desktop Presentation Box.
Buy this for yourself for your own personal growth; or as a great gift for a family, or key member of your team and/or your best customers. The books and the DVDs will provide a source of knowledge and inspiration for years to come.
When ordering please note the titles of your choice in the’ Message’ box on the Shopping Cart.
The 212º mantra is one of the most powerful your business can adopt. Now all three 212º books are available in this special set....MORE INFORMATION »
212 The Extra Degree – with DVD
Use the 212 movie to open your next team meeting and give the book as a meeting takeaway.
Recommended reading for team building, personal development, sports teams and schools.
At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great. This powerful book by Sam Parker and Mac Anderson gives solid examples of how to incorporate the 212º philosophy into all aspects of your life – at work, with friends and as a parent. Great quotes and great stories illustrate the 212º concept in a memorable format. A warning… once you read it, it will be hard to forget.
“The theme for our annual convention was created around The Extra Degree. The video was powerful and the book made a perfect meeting gift!” – Mike Butkus, McDonalds Corporation.
Hardcover Book 96 pages 170 mm x 170 mm Authors: Sam Parker and Mac Anderson
212 Service – with DVD
Someone once said, “Life is like a game of tennis. The player who serves well seldom loses.” The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212º Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.
You may know the 212 concept for our original bestseller 212º The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212º concept, here it is in a nutshell:
At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great.
This book is written with real life examples that will have your team coming up with ideas that apply specifically to your industry.
Hardcover Gift Book 107 pages 170 mm x 170 mm square
It’s time to take your leadership skills to the next level.
Are you ready to be a 212° Leader?
Mac Anderson, Author,
“In 212° Leadership, I share 10 of the elements that can help to transform your leadership skills, along with some of my favorite quotes on the elements of leadership. I’ve always been fascinated with the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders I’ve known, or read about have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe.
212° Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception.
212° Leadership is designed to make you think…to help you grow…and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! ”
Hardcover Gift Book 107 pages 170 mm square