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Customer Service Three Book Gift Set

Author(s): Various

Customer service is not a department…it’s everyone’s job.” The Customer Service Four Book Gift Set brings together our bestselling books on excellent customer service, at a savings your are going to love.

Customer Love by Mac Anderson
A must read for every member of your team. This book will get the creative juices flowing and inspire you and your team to create a service culture that will have you writing your own “Customer Love” stories….MORE INFORMATION »

The 9 Principles of Innovative Service by Chip R. Bell
It’s not enough to wow your customers; winning companies awe their customers. This book provides an engaging and inspirational guide to make service an exceptional experience for your customers….MORE INFORMATION »

The Simple Truths of Service by Ken Blanchard and Barbara Glanz
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny plus other great customer service stories. Your customer service team will be bursting with new ways to make your company stand out from the crowd….MORE INFORMATION »

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Energy Pack – Save 25%

Author(s): Various

SAVE 25% with this energy pack....MORE INFORMATION »

The Power of Positive Doing by B.J. Gallagher
This book is simply bursting and overflowing with powerful stories, quotes, resources and fresh ways to transform and grow in every dimension….ORDER INDIVIDUALLY »

Own Your Dreams by John C. Maxwell
Our happiness in many ways ties directly to our “inner voice” that forever asks the question…“Are you moving toward your dreams?” In Own Your Dreams, John C. Maxwell provides a step-by-step guide to help you achieve your dreams….ORDER INDIVIDUALLY »

Achieve Any Goal by Brian Tracy
This book will give you the tools…and the inspiration to unlock and unleash your full potential. A leader in the field of goals training, Brian Tracy has collected everything he has learned over the years into a powerful and effective 12-step system….ORDER INDIVIDUALLY »

Expect to Win by John Mason
It’s never too late to achieve your goals. Life is too short to think small. Start a new fulfilling journey now!…ORDER INDIVIDUALLY »

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20 Title Desktop Presentation Pack (Save 25%)

Author(s): Various

A great opportunity to acquire 20 titles at this very special price, together with a Desktop Presentation Box..SAVE 30%...MORE INFORMATION »

Desktop Collection in Presentation Box
SAVE 25%   
(Valued at R3950)

Constructed of high quality and lightweight material, you will definitely want to proudly display your inspirational collection for all to see. The top of the case is laminated with a smudge-free beautiful gold finish and the inside case is coated with a black matte finish and gold embossed lettering. The case has a small footprint of only 180 mm x 180 mm x 280 mm so you can easily keep your collection nearby on your desktop, credenza or coffee table.

With  diverse titles to choose from, it’s the perfect resource for finding great quotes, inspirational stories and getting a quick shot of inspiration whenever you need one.
Select your own 20 titles with or without DVD,  from our web-site from our regular sized books, 170 mm x 170 mm  to ensure they fit into your Desktop Presentation Box.

Buy this for yourself  for your own personal growth; or as a great gift for a family, or key member of your team and/or your best customers. The books and the DVDs will provide a source of knowledge and inspiration for years to come.

When ordering please note the titles of your choice in the’ Message’  box  on the Shopping Cart.

 

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212 Collection

Author(s): Various

The 212º mantra is one of the most powerful your business can adopt. Now all three 212º books are available in this special set....MORE INFORMATION »

212 The Extra Degree – with DVD
Use the 212 movie to open your next team meeting and give the book as a meeting takeaway.
Recommended reading for team building, personal development, sports teams and schools.
At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great. This powerful book by Sam Parker and Mac Anderson gives solid examples of how to incorporate the 212º philosophy into all aspects of your life – at work, with friends and as a parent. Great quotes and great stories illustrate the 212º concept in a memorable format. A warning… once you read it, it will be hard to forget.
“The theme for our annual convention was created around The Extra Degree. The video was powerful and the book made a perfect meeting gift!” – Mike Butkus, McDonalds Corporation.

Hardcover Book 96 pages 170 mm x 170 mm Authors: Sam Parker and Mac Anderson
Buy Individully

212 Service – with DVD

Someone once said, “Life is like a game of tennis. The player who serves well seldom loses.” The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212º Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.

You may know the 212 concept for our original bestseller 212º The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212º concept, here it is in a nutshell:

At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great.

This book is written with real life examples that will have your team coming up with ideas that apply specifically to your industry.

Hardcover Gift Book 107 pages 170 mm x 170 mm square
Buy Individully

 

212 Leadership – with DVD

It’s time to take your leadership skills to the next level.
Are you ready to be a 212° Leader?

  • A brand new 212º book written for leaders.
  • 212° Leadership will show you how that one extra degree of leadership can make the difference not only in your own success…but also in the success of those you lead…and in that of your organization.
  • Create an environment where quality and innovation are the norm, rather than the exception
  • A must read for every leader!

Mac Anderson, Author,
“In 212° Leadership, I share 10 of the elements that can help to transform your leadership skills, along with some of my favorite quotes on the elements of leadership. I’ve always been fascinated with the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders I’ve known, or read about have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe.

212° Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception.
212° Leadership is designed to make you think…to help you grow…and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! ”

Hardcover Gift Book 107 pages 170 mm square
Buy Individully

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212 Leadership

Author(s): Mac Anderson

A brand new leadership book from Mac Anderson. 212 Leadership is designed to make you think,to help you grow and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! ...MORE INFORMATION »

It’s time to take your leadership skills to the next level.
Are you ready to be a 212° Leader?

  • A brand new 212º book written for leaders.
  • 212° Leadership will show you how that one extra degree of leadership can make the difference not only in your own success…but also in the success of those you lead…and in that of your organization.
  • Create an environment where quality and innovation are the norm, rather than the exception
  • A must read for every leader!

Mac  Anderson, Author,
“In 212° Leadership, I share 10 of the elements that can help to transform your leadership skills, along with some of my favorite quotes on the elements of leadership. I’ve always been fascinated with the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders I’ve known, or read about have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe.

212° Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception.
212° Leadership is designed to make you think…to help you grow…and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! ”

212° Leadership
Hardcover Gift Book

107 pages 170 mm square
By Mac Anderson

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212 Leadership with DVD

Author(s): Mac Anderson

A brand new leadership book from Mac Anderson. 212 Leadership is designed to make you think,to help you grow and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! ...MORE INFORMATION »

It’s time to take your leadership skills to the next level.
Are you ready to be a 212° Leader?

  • A brand new 212º book written for leaders.
  • 212° Leadership will show you how that one extra degree of leadership can make the difference not only in your own success…but also in the success of those you lead…and in that of your organization.
  • Create an environment where quality and innovation are the norm, rather than the exception
  • A must read for every leader!

Mac  Anderson, Author,
“In 212° Leadership, I share 10 of the elements that can help to transform your leadership skills, along with some of my favorite quotes on the elements of leadership. I’ve always been fascinated with the qualities and characteristics of great leaders. History has identified many qualities and characteristics of great leaders, and, of course, no person embodies them all. But the great leaders I’ve known, or read about have one simple thing in common: They have developed their leadership styles around their personalities and their values, and in the end, their actions are consistent with what they truly believe.

212° Leaders have made the leap from good to great. They are able to not only rally the troops to committed, purposeful action, but also to create an environment where quality and innovation are the norm, rather than the exception.
212° Leadership is designed to make you think…to help you grow…and to provide that extra degree of passion to take your leadership skills from effective to extraordinary! ”

212° Leadership
Hardcover Gift Book

107 pages 170 mm square
By Mac Anderson

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212 Service – With DVD

Author(s): Mac Anderson

The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great....MORE INFORMATION »

  • Now with a powerful new DVD movie…Kick off new employee training, sales meetings, and national conventions with the new 212 º Service movie! It is a must see. Click here to view now!
  • New release! A must read for any business that desires a workplace full of passion, respect for each other, kindness and fun!
  • When your employees adopt the 212º Service philosophy and make it part of your company culture, the results are astounding!
  • A must read for every leader!

Someone once said, “Life is like a game of tennis. The player who serves well seldom loses.” The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212º Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes.

You may know the 212 concept for our original bestseller 212ºTthe Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212º concept, here it is in a nutshell:

At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great.

This book is written with real life examples that will have your team coming up with ideas that apply specifically to your industry.

Hardcover Gift Book 107 pages 170 mm x 170 mm square

 

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212 The Extra Degree – with DVD

Author(s): Sam Parker and Mac Anderson

Learn how the 212 approach to life will impact your business and your life. ...MORE INFORMATION »

  • Use the 212 movie to open your next team meeting and give the book as a meeting takeaway
  • Recommended reading for team building, personal development, sports teams and schools.

At 211º water is hot. At 212º, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great. This powerful book by Sam Parker and Mac Anderson gives solid examples of how to incorporate the 212º philosophy into all aspects of your life – at work, with friends and as a parent. Great quotes and great stories illustrate the 212º concept in a memorable format. A warning… once you read it, it will be hard to forget.
“The theme for our annual convention was created around The Extra Degree. The video was powerful and the book made a perfect meeting gift!” – Mike Butkus, McDonalds Corporation.

  • Hardcover Book 96 pages 170 mm x 170 mm
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