It’s not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers....MORE INFORMATION »
In The 9 ½ Principles of Innovative Service, international bestselling author Chip Bell provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises. Value-added has been the service solution for many service exemplars. But tough economic times call for a brand new approach—value-unique service. It is not about addition—adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave you customers more than cheaply entertained—it leaves them awed and richly stirred. “This book has a lot of heart,” wrote world famous author Ken Blanchard. NY Times bestselling author Marshall Goldsmith called it, “A fun book that will turn on the imagination and turn up the passion for everyone who reads it.”
4 Color – Hardcover Gift Book – 112 pages 170 mm square
About The Author
A senior partner with the Chip Bell Group, Dr. Bell is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando. The 9½ Principles of Innovative Service can help you become the subject of glowing remarks from your customers via word of mouth and word of mouse (or touchpad!).
Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early ‘80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.
“Striving for success without hard work is like trying to harvest where you haven’t planted”...MORE INFORMATION »
“Striving for success without hard work is like trying to harvest where you haven’t planted” – David Bly
Author John Mason keeps you from hiding behind excuses and alibis of why your life isn’t where you would like it to be. Your disposition will determine your position. Some people freeze in the winter while others ski. Which will you be?
You can’t change your direction in life without enthusiasm and the will to change. John’s 36 chapters are packed with the motivation you need to make change happen. John will help you keep your enthusiasm in the face of failure. As we all have heard, it is our many failures that ultimately lead to our success. One more important note – you’ll learn that success isn’t about imitation it is about your own innovation. Sometimes your ideas will be popular, sometimes not. Stay true to your ideas and face the challenges and the person you are meant to be. ” The opposite of courage is not fear. It is conformity.” – John Mason.
Today is the best day to begin…the best opportunity for a new destiny.
If you believe that time has passed you by, your best days are behind you, or that somehow you’ve failed too many times to have another chance, nothing could be further from the truth. Start today.
Hardcover Gift Book 141 pages 170 mm x 170 mm square
Leaders are made. Brian Tracy shares 7 simple truths of becoming an excellent leader....MORE INFORMATION »
When you want to learn about a subject, you go to the best. In the study of leadership, there’s no one better than Brian Tracy, one of the world’s top leadership experts. Over the last 30 years, he has spoken to more than 1,000 large corporations in 62 countries and 10,000 small and medium-sized companies in more than 5,000 talks and seminars on leadership, management, personal success and business development. In The 7 Secrets of Exceptional Leadership, Brian tells us that the wonderful thing about leadership is that your ability to grow as a leader never ends. You can learn anything you need to learn to become an excellent leader in your field.
In The Seven Secrets of Exceptional Leadership, Brian shares seven timeless truths that have been discovered and rediscovered again and again over the centuries. Leaders are made, usually self-made through work on themselves, not born. Your ability to take charge, to lead, to get the best out of yourself and others, is vital to your achieving your full potential in life. In The Seven Secrets of Exceptional Leadership Brian describes the most important leadership qualities practiced by top leaders worldwide. By committing yourself to these seven “secrets” of exceptional leadership, you can achieve all your goals as a leader in every area of your life.
4 Colour – Hardcover – 112 pages 170 mm x 170 mm Square
Brian Tracy is a professional speaker, trainer, and consultant and is the chairman of Brian Tracy International, training and consulting company based in Solana Beach, California. He has been a highly successful entrepreneur and in 1981, began teaching his success principles in talks and seminars around the country. Today, his books, audio programs, and video seminars have been translated into thirty-five languages and are used in fifty-two countries. Brian has shared his ideas with more than 4 million people in forty-five countries since he began speaking professionally. He has served as a consultant and trainer for more than 1,000 corporations. He has lived and practiced every principle in this book, and has taken himself and countless thousands of other people from frustration and underachievement to prosperity and success.
In this little book with 50 big ideas, Glenn Furuya proves that good things (and big ideas) really do come in small packages. Packaged in a quick read format perfect for busy people. ...MORE INFORMATION »
“To the Source of all wisdom, the many leaders who seek and apply this wisdom, and the positive difference they all make.” – Glenn Furuya
Glen Furuya has been digging and sifting for the most powerful leadership ideas for over 30 years. He has uncovered 50“Practical, Sticky and Transformational.” (PST)stand out ideas to share with you.
Questions throughout this book will cause you to pause and consider what type of leader you are and consider any changes that would benefit you and those around you.
Glenn Furuya is the founder, president and CEO of Leadership Works, Hawaii’s leading business development and consulting company in the areas of leadership and professional development, personal empowerment, and organizational transformation. It is an organization that has been devoted to growing people, teams and businesses for more than three decades!
Born and raised in Hilo, Hawaii, Glenn’s Eastern heritage, island upbringing and Western education form a unique three-way blend—a confluence of ideologies that is critical for success in today’s global economy.
Hardcover Gift Book 110 pages 170 mm x 170 mm square